This Refund Policy explains how returns and refunds work for products purchased from Vitaroma LLC ("Vitaroma," "we," "us," or "our") at https://vitaroma.co. It is part of our Terms of Service.
Vitaroma is currently pre-launch and not yet shipping orders. This policy applies to purchases made once online ordering opens.
If you are not satisfied with your Vitaroma product, you may request a return within 30 days of the delivery date. Requests made after 30 days cannot be accepted except where required by law or in the case of a defective product (see Section 5).
Products returned unopened, unused, and in their original packaging within the 30-day window are eligible for a full refund of the purchase price. Original shipping charges, if any, are non-refundable.
We understand you need to try the product to know if it is right for you. If you have opened or partially used a product and are not satisfied, you may return it within the 30-day window for store credit for the full purchase price, or a partial refund of the purchase price, at your choice. The partial refund reflects the portion of product used and our inability to resell an opened item; we will tell you the exact partial-refund amount before you ship the return.
You are responsible for return shipping costs unless the product is defective or we made an error with your order (for example, we sent the wrong item). We recommend using a trackable method; we are not responsible for returns lost in transit. Original shipping charges are not refunded when the return is for reasons other than a defect or our error.
If your product arrives damaged, defective, or not as described, contact us within 30 days of delivery at hello@vitaroma.co with your order number and a photo of the issue. We will replace the product or issue a full refund, including any shipping you paid, and we will cover return shipping if a return is needed.
Once we receive and inspect your return, we will notify you and process the approved refund or store credit within 5–10 business days. Refunds are issued to the original payment method. After we process a refund, it may take additional time for your bank or card issuer to post it to your account. Store credit is issued by email and does not expire.
Because we aim to ship quickly, we can only cancel an order before it has been prepared for shipment. Email us as soon as possible if you need to cancel. Once an order has shipped, it must be handled as a return.
This policy is in addition to, and does not limit, any rights you may have under applicable consumer protection law.