This Shipping Policy explains how Vitaroma LLC ("Vitaroma," "we," "us," or "our") ships orders placed at https://vitaroma.co. It is part of our Terms of Service.
Vitaroma is currently pre-launch. We are not yet accepting or shipping orders. Join the and we will email you when ordering opens. The terms below will apply to orders placed at that time.
At launch, Vitaroma will ship to addresses within the United States only. We do not currently ship internationally or to freight forwarders. We may add more regions over time; this policy will be updated when we do.
Orders are typically processed within 1–2 business days of order confirmation. Orders placed on weekends or U.S. public holidays are processed the next business day.
Once your order ships, estimated delivery is 5–7 business days after order confirmation. Delivery estimates are not guaranteed and may be affected by carrier volume, weather, remote destinations, and other factors outside our control.
Shipping charges, if any, are calculated and shown at checkout before you pay.
When your order ships, we will email a tracking number to the address on your order. Please allow up to 24 hours for tracking to become active with the carrier. If you have not received tracking within 5 business days of your order confirmation, contact us at hello@vitaroma.co.
We can accept a change to your shipping address only if you contact us within 24 hours of placing your order, and only if the order has not yet been prepared for shipment. Email hello@vitaroma.co with your order number and the corrected address as soon as possible. After that window, or once the order has shipped, we cannot redirect it.
You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, or returned to us because of an address that was incorrect, incomplete, or undeliverable, or because delivery was refused or unclaimed. If an order is returned to us for one of these reasons, we will contact you; reshipment will require payment of additional shipping costs, or you may request a refund of the product price less original shipping and any costs incurred.
Once we hand your package to the carrier, delivery is in the carrier's control. We are not responsible for carrier delays. Title and risk of loss pass to you when the carrier takes possession of the package. That said, if your package is lost in transit or arrives damaged, contact us at hello@vitaroma.co within 30 days of the expected delivery date and we will work with you and the carrier to make it right, including by filing a claim, replacing the product, or issuing a refund.
If tracking shows a package was delivered but you cannot locate it, check with household members and neighbors and around your property, then contact us within 7 days of the marked delivery date. We will help you file a claim with the carrier where possible. We are not able to guarantee refunds or replacements for packages marked delivered.
For returns and refunds, see our Refund Policy.