These Terms of Service ("Terms") are a binding agreement between you and Vitaroma LLC ("Vitaroma," "we," "us," or "our"), a Florida limited liability company located at 2125 Biscayne Boulevard, Miami, FL 33137. They govern your access to and use of https://vitaroma.co (the "Site") and your purchase of any products we offer.
By accessing the Site, joining our waitlist, or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site.
Please read Section 9 (Disclaimer of Warranties), Section 10 (Limitation of Liability), and Section 12 (Governing Law and Arbitration) carefully. They limit our liability and require most disputes to be resolved by binding individual arbitration in Florida rather than in court.
You must be at least 18 years old, or the age of majority in your jurisdiction, and able to form a binding contract to use the Site or place an order. By using the Site you represent that you meet these requirements and that the information you provide is accurate and current.
Joining the waitlist lets us notify you when Vitaroma products become available. It does not reserve product, lock in a price, or create any obligation for us to sell to you. You can unsubscribe at any time using the link in our emails.
You agree to use the Site only for lawful purposes and in a reasonable manner. You will not:
robots.txt or with our written permission.We may suspend or terminate your access to the Site at any time if we reasonably believe you have violated these Terms.
All prices are in U.S. dollars and are subject to change without notice. Product descriptions, images, and pricing are provided for convenience and may contain errors. We reserve the right to correct errors, and to refuse or cancel any order — including after an order confirmation has been sent — for reasons including suspected fraud, pricing or description errors, or product unavailability. If we cancel an order for which you have already paid, we will issue a full refund.
Your order is an offer to buy. A contract of sale is formed only when we accept your order and ship the product. Payment is processed by Stripe; by submitting payment information you authorize us and Stripe to charge your payment method for the total amount of your order, including taxes and any shipping charges.
Shipping is addressed in our Shipping Policy, which is incorporated into these Terms. Title and risk of loss pass to you upon our delivery of the product to the carrier.
Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms.
The Site and its contents — including text, graphics, logos, product images, page layouts, and the "VITAROMA" name and marks — are owned by or licensed to Vitaroma and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes. You may not copy, reproduce, republish, distribute, or create derivative works from any part of the Site without our prior written permission.
If you send us ideas, suggestions, or other feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use it for any purpose without obligation or compensation to you.
The Site is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any defects will be corrected.
Our products are covered only by the specific commitments we make in writing on the Site — for example, our stated ingredient standards and our satisfaction guarantee. Except for those commitments and any warranty that cannot be disclaimed under applicable law, we make no other warranties about our products, including any implied warranty of merchantability or fitness for a particular purpose. Our products are cleaning products; we do not make medical or health claims, and nothing on the Site is medical advice. Always follow label instructions and keep products away from children and pets. If you have known sensitivities, review the full ingredient list before use.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.
To the fullest extent permitted by law, Vitaroma and its members, managers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Site or our products, whether based in contract, tort, strict liability, or any other theory, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Site or a product will not exceed the greater of (a) the amount you paid to us for the product or order giving rise to the claim, or (b) US $100.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or personal injury caused by our products where such limitation is prohibited.
You agree to indemnify and hold harmless Vitaroma and its members, managers, and employees from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your misuse of the Site, your violation of these Terms, or your violation of any law or the rights of a third party.
Governing law. These Terms and any dispute arising out of or relating to them or the Site are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-laws principles.
Informal resolution. Before starting an arbitration, you agree to contact us at hello@vitaroma.co and give us 30 days to resolve the dispute informally.
Binding arbitration. If we cannot resolve the dispute informally, you and Vitaroma agree that any dispute arising out of or relating to these Terms, the Site, or our products will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Miami-Dade County, Florida, or, at your election, by telephone or video or based only on written submissions. The arbitrator's decision may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.
Class action waiver. Disputes will be arbitrated only on an individual basis. You and Vitaroma waive any right to bring or participate in a class, collective, or representative action.
Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or prevent unauthorized access to the Site.
Opt out. You may opt out of this arbitration agreement by emailing hello@vitaroma.co within 30 days of first accepting these Terms, stating your name and that you decline arbitration. Opting out will not affect any other part of these Terms.
We may revise these Terms from time to time. The revised version takes effect when posted, and we will update the "Last updated" date above. For material changes we will take additional steps required by law. Your continued use of the Site or placement of a new order after changes take effect means you accept the revised Terms.